What is Sick Gear’s warranty policy?
What is the regular mailing address for Sick Gear (no returns)?
Does Sick Gear's printing process
produce consistent and durable images?
Does Sick Gear accept
phone orders?
Does Sick Gear accept
money
orders?
How long will it take to
receive my order once I have placed my order?
Does Sick Gear provide
wholesale and team discounts?
Does Sick Gear sponsor athletes?
What
Sick Gear charge for shipping for items in the USA?
What is Sick Gear’s warranty policy?
Sick Gear guarantees that every product we make will stand
up to the use for which it was designed. In standing by this guarantee, Sick
Gear provides a limited lifetime warranty, to the original owner, on all
products against defects in materials or workmanship. If purchased from a
retailer or website and you need to return or exchange an undamaged item,
please contact the dealer from which you purchased your Sick Gear product.
For products purchased direct from our Sick Gear’s website www.sickbrands.com all defective or damaged products should be returned to our return address (below) for evaluation and will be repaired or replaced at our discretion. Rips, burns, tears, and damages due to accident, normal wear & tear, improper care, misuse or the natural breakdown of colors and materials over time are not covered by warranty. Sick Gear does not process returns or exchanges for undamaged product.
Special Instructions for Warranty Returns (U.S. ONLY) For the quickest service please follow these instructions:
- All products being returned require a Return Authorization (RA) number. It is critical to email and receive an RA number prior to sending your item. Email info@sickbrands.com to receive an RA number. Provide a phone number and you will be contacted within 2 business days.
- Write your RA number on the outside of the package. If a package does not clearly and legibly display a complete RA number, it will be returned, unprocessed, to the sender.
- A receipt of proof of purchase is required. Please include the receipt in the package with the returned goods.
- Contact information and issue are required. Please include a letter with your name, address and phone number as well as the problem you are having and/or what happened to your product.
- Clean items prior to sending. All items received for inspection and/or repair must be cleaned per instructions as required by law. Items received that are deemed insufficiently cleaned will be returned to the customer unprocessed.
- Identify issue on the garment. Mark affected area with masking tape, a rubber band, or another method that does not permanently damage the garment.
- Shipping information: Customer is responsible for giving a secure return shipping address. Customers are responsible for the cost of shipping items to Sick Gear. Sick Gear will pay the return shipping costs for processed items. We ship all return warranty items via USPS, UPS or FedEx ground. If expedited return shipping is desired, the customer will be required to pay the difference between ground and the expedited shipping cost, and possibly an expedite fee.
- Timing for Repairs: Typical turn-around time is three to four weeks from the time we receive your product until it is returned to you. During peak season, turn around time may take up to six weeks.
- Return Address: A valid return shipping address will be provided with the respective return authorization.
What is the regular mailing address for Sick Gear (no returns)?
The following contact information should NOT be used for returns. Sick Gear/Sick Brands is NOT responsible for any returned items sent to this address:Sick Gear Inc.
4064 Lincoln Ave, Suite 290
Chicago, IL 60618
Does Sick Gear's printing process produce consistent and durable
images?
Sick Gear uses both
screen printing and
direct-to-garment printing to produce its
printed apparel. Both processes are extremely consistent and durable.
Sick Gear recommends you
wash your garments inside-out in cold water to maximize the life of your
product.
Note that we have done our best to
display exact product images; however, they are for illustration
purposes only. Therefore, you may notice a slight color or sizing
variation upon receipt.
Does Sick Gear accept phone orders?
Not at this time as email has proven to be faster. If you wish, we can call you to discuss any questions.
